Information to include with Xamarin crash or issue

When submitting a ticket relating to a Xamarin crash or similar issue, we will need a list of information to be included in your support ticket in order for our escalation teams to look into the issue.

Please provide the following information when submitting a ticket relating to a Xamarin crash:

  • iOS:
    • App Key
    • Fully symbolicated crash logs and any verbose console logs
    • Your AirshipConfig.plist file
    • The Application Delegate where you call takeOff.
    • Any particular device models and iOS versions that are experiencing the crash versus those that are not.
  • Android:
    • Full stack traces, as well as any logs from your logcat.
    • Your AndroidManifest.xml file.
    • Your airshipconfig.properties file.
    • The code from the section of your application where you call takeOff, and whether you are doing this anywhere other than the main application class.
    • Any particular device models and Android OS versions that are experiencing the crash versus those that are not.
  • How often this crash is occurring. For example, how many times the crash has been reported vs. how many installs your application has.
  • When the crash is occurring. On launch? When a notification is received? Some other time?
  • What are the steps to reproduce the crash? Outline the steps to reproduce the problem.
  • What version of the component is in use? Is it reproducible with the latest version from our Xamarin Platform page?

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