Information to include with iOS crash or issue

To help us quickly troubleshoot iOS crashes, we need the following information:

  1. App Key
  2. Fully Symbolicated crash logs and any verbose console logs. Also, take a look at Apple's Analyzing Crash Reports
  3. AirshipConfig.plist file.
  4. Full App Delegate file contents
  5. How often this crash is occurring. For example, how many times the crash has been reported vs. how many installs your application has.
  6. When the crash is occurring. On launch? When a push message is received? Some other time? What state was the app in?
  7. What are the steps to reproduce the crash?
  8. Any particular device models and iOS versions that are experiencing the crash vs. those that are not.
  9. What version of the library is in use?
  10. Is it reproducible with the latest version from our Developer Resources Page

 

Related Content: