How do I make rich message center or landing pages show video previews?

The html of your message center or landing page is displayed in a webview. A webview handles videos slightly differently than a typical browser. This may result in seeing a video preview displayed in your browser but not in your rich message or landing page.

You can use the poster attribute in the video tag to display a video preview:

<video controls poster="/images/w3html5.gif">
  <source src="movie.mp4" type="video/mp4">
  Your browser does not support the video tag.
</video>

 

This should display the w3html5.gif image until the video is played.  

We always recommend sending a test message to a test device to ensure everything is displaying properly before sending to your audience.

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